Intake interview

After your initial contact with one of our Case Managers, we usually get a pretty good picture of the current situation and what might be needed. Admission, however, can only occur after a full 4-hour assessment by our intake team consisting of a counsellor, psychologist and psychiatrist. During intakes, we appreciate the presence of at least one parent/carer. For legal and safety reasons, intakes are always done in the Netherlands.

In some cases, extra help is needed before the intake can occur. During these pre-intakes, one of our Counsellors will offer you all the consults you need to make the final step towards intake and admission. Working on a global scale means we will probably intensify our contact via Zoom or Microsoft Teams; sometimes, we even fly out to come and see you. Pre-intakes are free for those visiting our offices in Oirschot (NL) or London (UK). We do not charge for Zoom or Teams calls. If you would like to use our Counsellors Visitors Service, a fixed fee of €2,500 will be charged. This fee excludes travel costs yet will be deducted from the overall treatment costs upon admission. Of course, you will receive a complete overview of the expenses for your approval beforehand.

For intakes, please bring the following documents – without these documents, the intake interview cannot take place:

• Valid ID card/passport of the participant
• Previous medical/psychological reports and other reports
• List of medication from the pharmacy
• Medical ID card or health insurance policy